Shipping policy
Last Updated: August 13, 2026
At LAHA Collection, we are committed to preparing and shipping your order carefully and efficiently. We currently use UPS as our shipping carrier to deliver orders to our customers.
1. Order Processing
Orders are typically processed within 2–4 business days after payment has been successfully received.
Orders are not processed or shipped on weekends or statutory holidays.
During sales, launches, holidays, or other periods of high order volume, processing may take longer. If there is a significant delay in processing your order, we will make reasonable efforts to notify you
2. Shipping Carrier
LAHA Collection currently ships orders using UPS.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
You can use the tracking number provided to follow the progress of your shipment through UPS.
3. Shipping Times
Estimated delivery times depend on the shipping service selected at checkout and the destination.
Delivery estimates provided at checkout are estimates only and are not guaranteed. Delivery may take longer due to circumstances outside of LAHA Collection's control, including:
- Carrier delays
- Severe weather
- Holidays and periods of high shipping volume
- Customs processing
- Incorrect or incomplete shipping information
- Service interruptions or other unforeseen circumstances
4. Shipping Rates
Shipping costs are calculated and displayed at checkout based on the shipping destination, package size, weight, and available UPS shipping options.
Any applicable shipping fees will be shown before you complete your purchase.
5. Tracking Your Order
Once your order has been shipped, LAHA Collection will provide tracking information when available.
Please allow some time for the tracking information to become active in the UPS system after your shipping confirmation has been sent.
If your tracking information has not updated for an extended period, please contact us at:
We will do our best to assist you.
6. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If you provide an incorrect or incomplete address and the package is returned, additional shipping charges may apply to resend the order.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will make reasonable efforts to update the address before the order is shipped, but we cannot guarantee that changes will be possible once an order has entered processing or been shipped.
7. Lost, Damaged, or Missing Packages
If your package appears to be lost, damaged, or missing, please contact LAHA Collection at Lahacollection1@gmail.com as soon as possible.
For packages damaged during delivery, please keep the original packaging and any damaged items, as UPS or LAHA Collection may require photographs or other information to investigate the issue.
LAHA Collection will work with UPS to investigate eligible shipping issues and assist with the claims process where appropriate.
8. Delivered but Not Received
If UPS tracking indicates that your package has been delivered but you cannot locate it, please:
- Check around your delivery location.
- Check with household members, neighbours, or building management if applicable.
- Review the UPS tracking information.
- Contact LAHA Collection at Lahacollection1@gmail.com if you still cannot locate your package.
We will work with you and UPS to investigate the situation.
9. Customs, Duties & International Orders
For orders shipped internationally, customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are generally not included in the product price or shipping fee unless specifically stated at checkout.
LAHA Collection is not responsible for delays caused by customs authorities.
10. Shipping Restrictions
LAHA Collection reserves the right to restrict or decline shipments to certain locations where shipping services are unavailable, restricted, or otherwise impractical.
11. Contact Us
If you have questions about your shipment or need assistance with an order, please contact:
LAHA Collection
Email: Lahacollection1@gmail.com
Website: www.lahacollection.ca